HP LaserJet Error Codes -pof

Below are error codes for the HP LaserJet series, for codes ranging from 60 and up. Please note that the explanations are generalized descriptions for ALL LaserJets, some more detailed information will be available if you check for a specific error code on a specific model ( e.g. “50.9 LaserJet 3000 error”).

HP LaserJet Error Codes 60 and up

Message on printer display What it means What to do
62.X PRINTER ERROR There is a problem with the printer memory. The X value refers to the location of the problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4 1. Reseat the specified DIMM. 2. Replace the specified DIMM
64 PRINTER ERROR alternates with CYCLE POWER A scan buffer error occurred 1. Turn off the printer and turn on the printer. 2. Perform a cold reset. 3. If the message continues, replace the DIMM formatter or firmware.
66.XX.YY [TYPE] FAILURE alternates with CHECK CABLES AND CYCLE POWER An error occurred in an external paper-handling device. 1st X = Device number in chain 2nd X = Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device specific error Press GO to clear up the message. If the message is not clear: 1. Turn the printer off and turn the printer on. 3. Check and reseat all cables between the printer and the specified device. 4. Reset the external paper handling device. 5. Replace your device. On 5si, 8000, 8100 check the hook up of the C-link. Also check the PCA handling of external paper
68 NVRAM ERROR CHECK SETTINGS An error occurred in the printer non-volatile memory (NVRAM) and one or more printer settings has been reset to its factory default 1. Print the configuration page and check the printer settings to see which values have changed. 2. Hold CANCEL JOB down while turning the printer on. This will clean up the NVRAM by removing old areas which are not being used. 3. Please replace the formatter.
68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS An error occurred in the printer’s permanent storage and one or more printer settings has been reset to its factory default. Print a configuration page and check the printer settings to determine which values have changed.
68.X PERMANENT STORAGE FULL The printer’s permanent storage is full. Some settings might have been reset to the factory defaults. 1. Print a configuration page and check the printer settings to determine which values have changed. 2. Hold down CANCEL JOB while turning the printer on. This will clean up the permanent storage by removing old areas that are not being used.
69.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE A temporary printing error occurred. X description: 0 = The duplex mechanism has failed 1. Turn the printer off, and then turn the printer on. 2. Reseat the duplexer. 3. Replace the duplexer
79 SERVICE [XXXX] The printer detected an error. 1. Click CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off and turn the printer on. 3. Try printing a work from another software application. If the work is printing, go back to the first application and try printing a different file. (If a message appears only for a specific software application or print job, please contact the software provider for assistance.) 4. If the message persists with various software applications and print jobs, disconnect all the cables to the printer that connect to the network or printer. 5. Turn off your printer. 6. Remove all DIMMs or third-party DIMMs from your printer. (Do not remove DIMM firmware in the lowest DIMM slot.) 7. Remove all of the EIO devices from the printer. 8. Switch your printer on. 9. If the error no longer occurs, install each DIMM and EIO device one at a time , make sure to turn the printer off and back on while you install each device. 10. 10. Replace the DIMM or EIO unit if you believe that the error is caused. 11. Remember to reconnect all the cables that connect the printer to your network or computer. 12.If the error persists, replace the DIMM firmware. 13. 13. Please replace the formatter.
79 & 80 errors – general info. For trouble shooting 79 and 80 errors you want to determine if external I/O devices are the cause or if it is the formatter. Remove all external I/O devices (JetDirect, memory, etc.) and see if problem persists. If not, replace the formatter.
8X.YYYY EIO [Z] ERROR The EIO accessory in slot [z] has encountered a critical error. [z] description: 1 = EIO slot 1—The printer detected an error with the EIO accessory. 2 = EIO slot 2—The printer detected an error with the EIO accessory. 6 = EIO slot 1—The EIO accessory detected an error. 7 = EIO slot 2—The EIO accessory detected an error. 1. Turn the printer off, then turn the printer on. 2. Turn the printer off, reset the EIO accessory to the [z] slot, and turn the printer on. 3. Turn the printer off, remove the EIO accessory from the [z] slot, install it in a different EIO slot, and turn the printer on. 4. Replace the EIO accessory in the [z] slot.

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