Error Codes 20 - 49-pof

Below are error codes for the HP LaserJet series, for codes ranging from 20-49. Please note that the explanations are generalized descriptions for ALL LaserJets, some more detailed information will be available if you check for a specific error code on a specific model ( e.g. “50.9 LaserJet 3000 error”).

Message on printer display What it means What to do
20 INSUFFICIENT MEMORY The printer received more data than can fit in available memory. You may be attempting to print a document that is too complex to print (too many macros, soft fonts, or graphics). GO can print the transferred data, but the data may be missing or skewed. If the print job file size exceeds the printer onboard memory capacity, try adding more memory. Often the wrong program drivers over-inflate the size of the document and cause these errors; you might want to download / install a different driver. If all else fails, simplify printing and scanning manageable segments at a time.
21 PAGE TOO COMPLEX The data (dense text, rules, raster or vector graphics) sent to the printer is too complex Pressing GO can print the data transferred, but those data may be missing or distorted. More memory can help. You may also try another driver, or simplify the print job by breaking it down into manageable segments.
40 EIO x BAD TRANSMISSION The connection has been broken between the printer and the EIO card in the specified slot. (Data loss might occur in this situation.) 1. Click GO to clear the error message and keep printing. 2. Reset the EIO card in the [X] slot. 3. Check the cabling. 4. Replace your network card if necessary. 5. Please try a different software driver.
41.3 UNEXPECTED PAPER SIZE The printer detected a media size different from what it was expecting. This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted. 1. Reload the tray with the right size of the print media. 2. Ensure that the media in the tray are loaded under the front and back retaining tabs. 3. If you are printing from tray 1, ensure that the correct size of the paper is selected from the control panel. 4. If you are printing from tray 2, 3 or 4, check that any adjustments to the paper size (length guide, width guide, size-selector switch) on the paper tray have been made correctly. Make sure the media is in the corner of the tabs. 5. Click GO after performing the above actions. The error page will be reprinted automatically if jam recovery is enabled. (Or you may want to click CANCEL JOB to clear the printer ‘s memory of the work.)

The paper feed assembly could be bad for the 4000, 4050 and 4100 series. The paper feed / registration sensors could also be knocked out of place. This error is caused by a bad PIU (paper input unit) on EX engine printers.

41.5 PRINTER ERROR The media reached the PS102 or PS103 sensor too early. 1. This error typically happens with smooth media, such as transparency or labels. If the issue continues with the use of tray 1, load the media one sheet at a time. If the issue continues with the use of trays 3 and 4, replace feed and separator rollers. 2. Check the PS102 and PS103 sensors for proper operation.

The paper feed assembly could be bad for the 4000, 4050 and 4100 series. The paper feed / registration sensors could also be knocked out of place. This error is caused by a bad PIU (paper input unit) on EX engine printers.

41.x PRINTER ERROR A temporary printing error has occurred. The page containing the error will be reprinted automatically. If the error continues, 1. Reset the connections to the laser scanner and then to the engine controller. 2. Replace the scanner with the laser. 3. Replace the engine controller board
49.XX PRINTER ERROR A firmware error occurred 1. Click CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off and turn the printer on. You should try to reprint the job to see if it was a temporary error. 3. If the error continues, try printing a job from another software application. If you print an alternative work, go back to the first document and start printing a different file. (If the message only appears for a particular software application or print job, try updating the printer driver and/or firmware.) 4. If the message continues with various software applications and print jobs, disconnect all the cables to the printer that connect to the network or printer. Turn off the printer and delete the print list. Then reset the printer AND the machine, reconnect the cables, and try to print again. 6. Remove all EIO devices from your printer (JetDirect cards, hard drives, etc.). If 49 error failures, turn off the printer, re-install the EIO devices one at a time, and reboot the printer each time to determine the EIO device fails. 7. If all EIO devices also fail to print, remove all DIMMs or third-party DIMMs from the printer. (Do not remove the firmware from the DIMM — printer will not work without updating it.) Turn the printer on while DIMMS is missing. If the error no longer exists, install each DIMM one at a time, turn the printer on and test the printer. Replace the DIMM if you determine that the error is caused. 8. Remember to reconnect all the cables that connect the printer to the network or device. 9. If the error continues, replace the DIMM firmware. 10.  Replace the formatter if the error persists.

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