HP ePrint allows users to print from a location with access to the internet. A print job is sent via Email with your email address for your HP printer. If you do not print, check your device’s internet connection and printing requirements.
Check the Status of the Printer
The printer should be turned on and connected to the web to receive an ePrint job.
- Turn the printer off and turn it on to clear any existing issues.
- Take a test print on the exact local network from the device. If a connection error is shown or if a printer device is not found, there is a network connection issue.
- Ensure that web services are enabled in the printer.
- If you are using an HP printer with an LCD or touchscreen, tap the ePrint icon and tap Else, go to the Web Services menu under Wireless Settings or Network Setup. If the status of the Web Services is shown with instructions to enable it, follow them.
- If you are using a printer without an LCD or touchscreen, print the Self-Test or Network Configuration page to get your IP address. Open a browser, type the IP address of the printer in its address bar, and press Enter. If the security certificate of the website is displayed in the browser, click Continue. This will open the Embedded Web Server Information page.
- Click the Web Services tab. If the Web Services Summary web page is displayed, it is already enabled. However, if the Web Services Setup web page is not listed, then click Continue and select Enable or Turn On.
- Follow the on-screen instructions to enable Web Services. Send a document or an ePrint job. If the issue persists, proceed to the next HP wireless printer troubleshooting step.
Check the requirements of the print job and e-print Email
Confirm that the ePrint job is configured correctly and that the type of email attachment file is supported.
- Confirm the requirements for ePrint email below
- Enter the email address of the printer in the ‘To’ field. Multiple email addresses may end up cancelling the print job.
- Add some text to the ‘Subject’ field. Note that it may also be cancelled by leaving the subject field blank.
- Attach no more than ten items to thee Else, ensure that the total size of the Email, including attachments, is 10 megabytes or less.
- Confirm the attached file type is compatible
- Photograph files should be JPG, BMP, GIF, PNG, or TIFF files. The photos should have a vertical and horizontal resolution of one hundred pixels or more.
- Documents should be TXT, HTML, PDF, PowerPoint, MS Word, and Excel. Note that ePrint can not print encrypted, digitally signed or password-protected files or documents.
- Confirm that your email account has access to ePrint.
- Confirm ePrint settings that match print job preferences
- Print settings by default: ePrint prints one-sided colour documents in the correct orientation as the actual document. The document can be printed on A4 paper or letter, and the image can be printed on 4 x 6-inch paper.
Troubleshooting Printer Errors
Resolve the Printer Network Connection
Fix common problems with the HP printer that prevent the computer from connecting to the local network.
- Ensure that the wireless signal of the printer is on and that it links as a mobile device or computer to the same network. Some HP printers have a Wi-Fi button on their control panel with a blue glow. Make sure that the printer light is not blinking, but on.
- Many HP printers have a wireless setup wizard in the Wireless Settings or Network Control Panel Use this wizard for connecting the HP printer to the office network.
- Move the computer and printer closer to the Wi-Fi router, but not more than 1.8 metres. At a greater distance, the wireless signal may below. Place device and printer to prevent a radio signal was emitting metal item from interfering with the Wi-Fi signal.
- Restart your router. Check the user manual of the router or contact your Internet provider or network administrator for assistance.
- Check the band setting of the router as well. Most routers can run in frequencies between 2.4 GHz and 5 GHz, but not all HP printers support them. Ensure that the 2.4 GHz router band is switched on and broadcast. In case the wireless router broadcasts separate SSIDs for each band, then connect the printer to the respective 2.4 GHz band network name.
- The firewall could prevent the system from accessing the wireless printer. Set up or change the firewall settings to allow wireless printing.
- The printer can also bypass DHCP ‘s assigned automatic IP address. Use a valid IP address for use on the local network instead.
If you still experience any issues, contact our printer support professionals for troubleshooting HP wireless printer.