Troubleshoot Network Print img

The computer network allows users to take printouts as long as the connection is working fine. If you have issues with connecting to a network, use these steps to fix it. One of the most common problems for network users is that my printer does not print. If you’re wondering how to turn your printer online, there might be a network connection issue.

Check Router or Internet Connection is Working Fine

Make sure that all cables are securely connected back to your computer and router to the right ports. If so, then check the settings of your router. If your router settings are correct, unplug the power cable, wait sixty seconds and plug it in. A reset also fixes router problems. Tell your Internet provider to find out if a link issue occurs.

Check Windows Network Connection Settings

If you have recently updated the OS, the network connection settings may have changed. To check the settings, follow the steps below.

  • To check for the network and sharing centre, press the Start button. Open the results of the search.
  • From the new window, click Manage Network Connections.

Internet Properties

  • Right-click on your connection and from the popup menu select Properties. Select and enter the administrator confirmation credentials as early as possible.

Local Area Connection Properties

Connect to the wireless network of your system

Wi-Fi routers create hotspots that are near the router connected to that same network. Follow the steps below if you can not connect to a wireless network.

  • Check that both your modem and router are switched on and connected correctly.
  • Ensure that the Wi-Fi switch on your computer is set to ON.
  • Diagnosis of the problem. Click the Wi-Fi icon on the right side of the toolbar. Click Diagnosis and Repair In case you see a notification, such as “Unable to clear the DNS Cache,” get in touch with our computer tech support team to help with this.
  • Check that the network adapter is working correctly. Reboot and log in as a Windows Administrator. Search for and open Device Manager from the Start menu. Expand the network adapters, and double-click the adapter to open the Properties. Under the General tab, find the Device Status or check if the description of the device indicates that the adapter is working correctly. You may need to update your network adapter driver.

Network Adapters

Resolve your Internet Connection

If your network connection is disconnected from time to time, the adapter can be configured to “Power Saving” mode. To disable it, follow the steps below.

  • From the Adapter Properties window, go to the Networking tab and click Configure.
  • Switch to the Power Management tab and uncheck the checkbox Allow your Computer to disable the device to save power.

Network Adapters Properties

  • Confirm the changes by clicking the OK

Disable Autotuning

This feature automatically resizes TCP windows. Deactivate it will limit the TCP window size to 65535 and speed up your connection to the Internet.

  • Click the Start button and search for the Prompt command—Right-click on the search results and select Run as an Administrator from the context menu.
  • Type the netsh interface tcp set the global autotuninglevel = disabled command in the DOS box and run it by pressing Enter.

Disable Autotuning

  • Reboot your computer to finish the process.

Enable Network Sharing

  • Go to the Network and Sharing Center to expand the Network Discovery Now, turn on Network Discovery and click the Apply button to make sure the file and printer sharing are allowed between network computers.
  • Expand the File Sharing tab, activate File Sharing and then click Apply.
  • Extend the Sharing of Public Folders, choose either Share to allow anyone with network access to open, change and create files or share so that anyone with network access can open files.

Network Sharing Properties

  • Expand the Printer Sharing tab, enable the same setting and click on Apply.

Override or Disable Password Protected Sharing

To override this, create similar user accounts for all of the systems in your workgroup. To disable settings, go to the Sharing and Sharing Center and find Sharing and Discovery and extend the Protected Sharing of Password. Choose to Turn off password protected sharing and click Apply.

Password Protected Sharing

Change the network sharing settings.

  • Right-click the computer in the Start menu and select Properties.
  • In the new window, find your computer name, domain, and workgroup settings, and click Change Settings.
  • Locate the Computer Name tab and click Change Under Section Member, select workgroup.
  • If you want to join your existing workgroup, type its name in the field and click OK To create a new workgroup, type the name of the workgroup and choose OK.

System Properties

The steps above will fix your problem. If someone at your workgroup says “My printer doesn’t print,” contact technicians via the toll-free number for advanced troubleshooting.



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