troubleshooting printer doc56548

You may have problems with your printer while working on a Word document, such as a “Printer Do Not response” error message. Usually, this issue is caused by an error in a specific template or document. Worry not, there are many ways to fix such common printer issues; below are a few troubleshooting steps you can try.

Take a Printout of Another Document on MS Word

Do that as a basic test. If you are unable to print a page on Word, you can try printing another page. This will confirm whether the issue concerns a single document or a template in MS Word, or whether your printer has encountered a technical problem.

Open the software for Word processing and click the Office button in the upper left-hand corner. Select New to open the New Report pop-up box from the resulting menu. Now, in the window, select Blank Document and click Create.

Enter some random text in the file you want to print, and use the Ctrl+S shortcut key combination to save the file to your computer. Click the Office button again after you have saved the file and select Print from the menu list. Alternatively, you can open the Print command box using the Ctrl + P shortcut keys.

Select the name of the printer in the pop-up window and click OK to print the document. If the test print is successful, this means that the MS Word template you used earlier was defective. To fix the printing issues, you will have to create a new design template. However, you may also try to rename the existing template to see if the printer resolves an error that does not respond.

Printing Properties

How to Rename an MS Word Template

  • Exit Microsoft Word and click the Start button at the bottom left corner of the desktop screen to open the Start menu. In the search box, type Normal.dotm.
  • If you can not find Normal.dotm   in the search results, enter% appdata%MicrosoftTemplates in the Start Menu search box and press Enter.
  • The window will open with the Normal.dotm template on the screen. If you see an exclamation mark template, it confirms that there is a problem with the Normal.dotm template. Right-click on it, click Rename, and change the extension from.dotm to.old.

Rename Word Template

Once these steps have been completed, create a new document following the steps mentioned above and reprint the test. You should now be able to take the printouts successfully. Please notice, however, that documents created using other models can not be printed. You also need to develop and default a new template.

Create a New Custom Template

  • Open Word and click the Office button at the top left corner. Choose New in the drop-down, select the Blank Document, and click Create. You can enter any essential data you want to keep as a template or leave the file blank.
  • Now click the Office button again, and select Save As from the resulting menu. In the context menu, click Word Template, and name the file as NewTemplate.
  • Select Local Disk (C:)/Users and open the user name folder of your computer. Now go to AppData / Roaming / Microsoft and open the Set Templates to save your new template file.
  • When done, open the MS Word document and click the Developer tab on the top ribbon menu. If you don’t see the same thing in the MS Word ribbon, click the Office button, select Word Options, and click the Show Developer tab on the ribbon.
  • Select Document Template from the Developer tab, and click the Attach button next to the Document Template Select NewTemplate.dotm from the pop-up box, and then click Open, followed by OK, to set the template as default.

The steps above would have helped you solve your problems with MS Word. However, these are only valid if a text file or design error occurred. If the imprimer does not respond to a question, it could be due to some other fault, in which case our technical support team should be contacted for further assistance.

Sometimes the printer won’t print error will result from the problems of the print spooler, and sometimes an obsolete printer driver will lead to a problem as well. So our printer support team should always be called to diagnose and fix the problem quickly.



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