It’s seen that sometimes an offline status pops up on a Mac when you try to take a printout. It says the Mac OS can not communicate with the connected printer and surely it is an annoying error, but the printer can simply be turned off or the USB connection is loose.
Ensure PC and Printer Connectivity
This is the first thing you have to do when a printer offline error appears on any OS. Follow the steps below to make sure you do that. Before proceeding with these steps, make sure that the printer is connected by checking that it appears on the device list on your system.
For a USB printer connection
- Turn off the printer by pressing the power button, and then wait 5 seconds.
- Unplug the USB cable connected to the back of the device.
- Switch to your printer. It might start printing queued documents, so wait for them to complete it and turn silent before proceeding.
- Wait 5 seconds and connect the cable back to your printer. While there, make sure the cable sits securely on the printer’s USB port. If printing begins, let it finish before proceeding to the next step.
- Try printing again. If this is the case, you ‘re good to go. If not, read on to learn how to turn your printer online over a wireless network.
For a Wireless Printer connection
- Turn off and on the printer, and wait until it’s quiet.
- If the connection does not return after restarting the printer, then try the same for the router after all the network activities have been closed. To restart the router, first, unplug it from the power source and wait 10 seconds.
- After you connect the router to the power socket, wait for the router to connect to the internet. The light indicates the connectivity, so make sure that it is before proceeding.
- Restart your PC and wait for it to turn inactive. Once it is restarted, click the Apple icon and choose System Preferences. Then click Printers and Scanners to open a list of printers installed on your Mac.
- If you can choose your printer from the device list, it will be connected. However, if the printer doesn’t appear in the list, and you don’t have the option to make it look there, the network connection will cause a printer offline error.
Reset your printer
- Make sure the printer is inactive before proceeding.
- When the device is switched on, unplug the power cord from the back of the device. Disconnect the same thing from the power outlet. Wait at least 1 minute.
- Reconnect the power cord to the power socket.
- Re-plug the power cord to the back of your printer.
- In case it does not switch on, press on the power button for that.
- Once it turns on, try to take the printout just once. If you can not, move on to the next step.
Remove other printers from Mac.
If the computer lists multiple names from the same printer, remove undesirable entries and keep the one shown as Idle. Note that the status of the Idle Printer in the list is listed in green. Follow the steps below after ensuring that.
- Open the Printers and Scanners list of printers.
- Then remove extra entries from the same printer by selecting one by one and clicking the minus button on the bottom left.
- Then configure the idle printer as the default printer.
- After that, try printing again.
- If the printer offline error persists, move on to the next troubleshooting step.
Clear the Current Print Queue and Re-add the Printer
Delete the print queue from that list and add it back create a new Mac printing session. For this, follow the steps below:
- Make sure there’s an internet connection on the Mac.
- To add it back to the list, click the plus button.
- Then, choose a printer from a new list that appears, and click Add.
- Click on Use or Print Using.
- Choose the available printer or AirPrint.
- Once it appears as Idle in the printer list, try printing again.
If the offline status continues, proceed to the next step to fix it.
Reset or reconfigure the Printing System
- Right-click on the blank area of the printer list and choose Reset Printing System. Confirm the same on the prompt.
- Type the Username and Password Administrator Account, and choose OK.
- Wait for the process to be completed, and the list is empty.
- Add the printer to it again, as explained earlier.
- Try printing again.
If you fail to fix the printer offline error, all these steps might require advanced troubleshooting. In such a case, please get in touch with our certified printer support experts for quick assistance.