Google Cloud Print is a smart tool to get the job done quickly. It is not, however, free of its fair share of problems. If you have any trouble printing with the service, try the troubleshooting steps listed below.
Printer Driver and Firmware Update
When you update your printer driver and firmware, it receives the latest improvements and features from the manufacturer of the device. Search your website for any printer updates available and install your new driver or firmware. If your printer doesn’t print documents even after the update, make sure you have configured your Cloud Print printer. For that, first, you will need a printer device that connects to your Wi-Fi network and a PC with Google Chrome.
- Turn on the printer and connect it to the Wi-Fi network by following the instructions of the manufacturer. Now turn your PC on and connect it to the same network.
- Then connect your printer to the Cloud Print. If you are a non-Cloud-ready printer, follow the steps below to connect. If the printer is not cloud-ready, make sure the computer used to configure is turned on.
- Go to the device settings on your Windows computer or Mac PC and find the section labelled “printing.”
- Add the computer to the network now. Open Google Chrome, sign in with your Google Account, type chrome:/devices in your address bar, and click Enter. Click Add Printers On the next page, choose the printer you need to share and click Add Printer(s).
Make a point of sharing the printer, too. To do so, log in to Google Chrome using the same Google account that you set up, visit the Cloud Print Printers section using Google Chrome, click on your printer and select share. Type the Google Account or Google Community you need to share within the dialogue box that appears. Click Share. Click Share.
You should also update the latest version of Google Chrome. Also, search the Cloud Print list of printers and remove any redundant entries. If your printer doesn’t print a document yet, then try to delete it from the list and reset it. To do this, visit the Printers section as mentioned above, select your device, and click Delete.
Fix Other Issues
If you don’t see the printer listed in the Cloud Print section, click Reload and refresh the Chrome tab or web page. If you don’t see them yet, try any of the steps below.
- Ensure that the person who configured the device shared it with you.
- Update your browser to the latest version.
- Ensure your system has the latest version of its software available. To find out how to upgrade the device, please visit the support page of your computer manufacturer’s website.
When you are using a printer at school or work, then try to get the help of your administrator. The administrator should also take the following steps.
- Sign in from the Cloud Print connector and log in again.
- Go to the Cloud Print section and sign in at the same Gmail address.
- Make sure you configured the unit with the program that installed the connector. If you are unsure, configure it again.
If you visit the Cloud Print web page, you might want to print an extension installed in Google Chrome, and select Upload to print. So seek to disable one-by-one extensions to test whether one of them is the underlying reason for the error. Try turning off a separate browser extension every time, and try printing again.
If your school or workspace printer is offline, try to get your admin ‘s help. If you are one of them, then try the following steps to fix the issue of the offline printer.
Ensure that the Cloud Print works on your network:
- Open ports 80 and 443 to allow both HTTP and HTTP traffic.
- Open the port 5222 to allow the XMPP message traffic.
Your router can include a firewall or use IP filtering to block print jobs potentially. You need to change the firewall:
- Find the router right now.
- Enable the configuration of your firewall.
- Allow traffic to go to port 5222.
If you ever experience a Cloud Print problem that is not running, then get in contact with our printer service professionals via a toll-free number for an advanced solution.