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If you are trying to print a document on a Windows computer, you may discover a printer that does not respond to an error. For many reasons, the error message may appear on the device, including faulty printer drivers, hardware configuration and status, etc. In any case, Windows can not connect to the printer. You can try the following steps to resolve the non-responsive device. Try to log into the Admin account each step, verify if the problem has been solved, and proceed to the next one only if required.

Basic Steps of Troubleshooting

When the error appears on your PC, you should first cross-check the connection. Make sure that the printer is connected to the device. Check for loose cable connections, and make sure it sits tightly in your computer’s USB socket. However, if the connection is wireless, check if the router is working. It is also recommended that the system, the wireless router, and the printer be switched off for a while. Wait a while before powering them back on. After that, test if the restart of devices for the print job has solved the issue.

Run your Printer Troubleshooter

  • Click the Start button, and type “Troubleshooting” in the Start menu search box. Open Search Results Troubleshooting.
  • In the new window that appears next to you, click Use a Hardware and Sound printer.

Troubleshoot Printer

  • Then follow the instructions of the troubleshooter wizard. If you find printer problems with the tool, you will have to solve them with solutions from it or other sources.

Restart the Printer Spooler

The print spooler is software that manages Windows machine print jobs. Anything may have gone wrong in the printer spooler to stop the printer. Problems like this can be resolved by restarting the spooler. Follow the steps below for this.

  • At the same time, press the Windows and R hotkeys. Type services.msc in the Run dialog that will open next, and click the OK button or press the Enter key.
  • In the list of Windows Services that appears after that, find the Print Spooler For that, select the service, and press P until the Print Spooler is highlighted.

Windows Services

  • Right-click Print Spooler and choose Properties.
  • In the Printer Spooler Properties dialog, click the Stop button below the Service Status button. If the service is stopped, click the Start button and click the OK button to confirm. This is going to restart the spooler service.

Printer Spooler Properties

Configure the Printer to the Correct Port

For the printer to operate normally, it must be configured to the right printer port. To cross-check and change the printer port, follow the steps below.

  • Press the Windows key to start the Start menu, and click the Control Panel to open the Start menu. Click Devices and Printers in the new window.
  • Right-click on the printer icon in the Printers section and choose Printer Properties. Click the Change Properties button under the General button when it opens.
  • Then navigate to the Ports tab of the Printer Properties tab. A list of ports can be found under this tab. You’ve got to put a tick mark in the checkbox next to the printer port. You should also check whether the port description is DOT4 or USB if the connection is USB. On the other hand, if the network connection is used, ensure that the network, IP, or WSD is included in the description. After selecting a printer port, click the Apply button.

Printer Server Properties

  • Then navigate back to the General tab and click the Print Test Page button to print the trial and confirm that the selected port is correct.
  • You may have to repeat the steps until you have confirmed that the configurations you have used are correct.

Check the Printer Driver

If the printer driver is outdated, you may experience Windows printer problems, including an unsatisfactory error. To fix this issue, you need to upgrade the driver if it is not current or reinstall the driver if it is difficult. You can access the driver update from the printer’s official website. Make sure you have the correct printer driver for your Windows version and device settings. Try taking a test printout to see if the problem is fixed.

If all of the troubleshooting, as mentioned above, steps fail to resolve a printer that does not respond to an error, please contact our tech support professionals via the helpline for further assistance.


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