One commonly seen error message on Apple computers featuring Mac OS X features a pop-up announcing that a printer does not respond to print queries. If you encounter “Printer does not respond to Mac” questions while using a multifunction printer, try the steps below to fix the error.
If the printer is connected to a Wi-Fi network
Turn off the printer, wait half a minute, then switch it on again.
If the printer does not respond to the Mac error persists despite restarting the compatible printer, use the following settings on the OS:
- Click the Apple drop-down menu; then ND chooses System Preferences.
- Choose Print and Fax from the Hardware section.
- Click on the Plus sign, and highlight the printer in the Bonjour.
- After that, click on Add.
Note that if the printer is not included in this list, you need to check that it is connected to the wireless network. Refer to the user guide that came with the model for instructions on this.
If you use a USB cable for printer-PC connection
If you are connecting the printer and Mac PC with a USB cable, make sure this is connected securely to either connection. Also, make sure you are using USB 2.0 cables and that the distance from the computer to the printer is less than 6 feet. If the error persists despite ensuring this, try the following things:
- Ensure that the cable is securely connected to the USB port.
- Choose System Preferences from the Apple drop-down.
- Choose Print and Fax from the Hardware section, as before.
- Connect the other end of the USB cable to your computer.
- When the Mac detects the printer, the printer appears in the printer list. Otherwise, reconnect the cable to another USB port on your computer.
If the USB connection doesn’t allow you to print but the wireless connection works, it is probably a third-party printer driver conflict that causes the problem. So, check the Apple Menu > System Preferences for third-party software and uninstall it. If you have issues with print compatibility on any operating system, call the helpline and speak to a member of the technical support team.