The “offline printer” status on Windows indicates that the system has not been able to communicate with the connected printer. This can happen due to connection errors, weak configurations, faulty drivers, or if there are a lot of print jobs on the print queue. You won’t be able to take printouts, however, unless you turn the printer online. A lot of people complain that their printer keeps going offline on Windows 7, and that can be due to a lot of causes, so you have to start troubleshooting the error from scratch.
Make sure that Print Connections is fine.
Firstly, ensure not to loosen or harm the USB cable used to connect the printer to the PC. If essential, replace it. Also, try unplugging the USB cable and restarting the device and printer. Make sure the printer is connected to a working wall socket or power strip to avoid both. If it is a wireless printer, restart the Wi-Fi router, as this may cause the printer to be offline by network failures.
Install Latest Printer Drivers
If your printer driver is out of date or incompatible with your Windows OS version, you may need to download and reinstall the latest driver update from the printer manufacturer’s website. So check that before proceeding to the next troubleshooting step.
Fixing the Printer Offline Error
The troubleshooting below can work if a change in printer spooler settings has caused an offline printer error. If this doesn’t help, contact the tech support team to troubleshoot a printer that keeps going offline on Windows 7.
- Press Windows and R keys simultaneously to launch Run In this dialog, type services.msc and press Enter.
- In the new window that shows the list of Windows Services, scroll down and find Print Spooler. Double-click to manage print jobs.
- Configure the Startup type of the service to Automatic in the Print Spooler Properties. If the spooler startup is set as Manual, click the drop-down menu to change it.
- Now, click the Start button, and wait for Windows to start a spooler service. Once completed, click the Apply button to confirm the changes.
If it fails to fix the offline printer error by changing the print spooler status or rectifying its setting to how it should be configured, proceed to the next troubleshooting step.
- Press Windows key and from the Start Menu select Devices and Printers.
- Right-click on the printer and select See what’s in the pop-up menu to print.
- Click on the Printer tab in the new window and unselect Use Printer Offline from that option.
If the printer continues to go offline despite all these solutions, please contact the technical support team to resolve the issue.