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If you face any issues when you print from an Apple device connected to an HP LaserJet Pro model printer with AirPrint, try the following troubleshooting steps.

Check if your Devices or Applications are Compatible with AirPrint

Ensure the AirPrint feature is compatible with your printer and Apple device. Not all previous versions of iOS or macOS are feature compatible. Also, make sure that an app can be used on your device.

Check your Device, Printer, and Wireless Connections

To use the AirPrint feature, your printer should be connected as a compatible Apple device to your exact Wi-Fi network subnet (a compatible laptop can either be wirelessly or even connected to an Ethernet or wired network). However, check your printer, device and wireless connections if you are unable to print anything on a local printer using the feature.

  • Even after you turn it on, a printer may take some time to connect to a wireless network, so wait a while and make sure it is connected to the system before printing.
  • Ensure that the paper is in the printer’s paper tray and that the toner is not empty.
  • Ensure there are no error messages on the control panel of your printer. If you see one, skip to the HP wireless printer troubleshooting section.

Update your printer firmware if required

Some older HP printers require firmware updates to allow AirPrint compatibility. Check if this is needed for your printer model. If the update is not required, go to the next step.

Check AirPrint Settings in Embedded Web Server

The functionality uses Apple’s “Bonjour” zero-configuration network to find a printer across a local Wi-Fi network automatically. To ensure that your printer is installed, follow the steps below.

Please note that your Apple system and your HP printer should be connected to the internet to access the Embedded Web Server; the connection is always ON in type.

  • Open a compatible browser and enter your hostname or IP address in an Embedded Web Server URL or address field.
  • Tap on the Networking tab and then on the Direct Wireless Setup tab.

Wireless Direct Setup

  • Enter the name of your printer for use with AirPrint in the field named Wireless Direct Printing Name (SSID) and press Apply.

HP Wireless Printer Troubleshooting

When you receive an error message, ‘Printer is not connected,’ then make sure that there are no issues with your Wi-Fi network. If you are still installing your printer on the network, then look for guidance on how to do this on your user manual or HP website.

If you see an error that suggests that your printer is not found, no offline printers or wireless printers are found when printing from an iOS device to an AirPrint-compatible printer, try the solutions below in the exact order.

  • Ensure that your printer firmware is up to date, turn off and switch on your iOS device, disable the Bluetooth function, and then retry printing with AirPrint.
  • Test connectivity: use the choice Wireless Menu from your printer’s control panel; or from your printer’s control panel, open How to connect and ensure that your printer ‘s name is the same one chosen for printing. Now use the WPS button on the Wi-Fi router to make sure your iOS device and printer are on the same network. Also, push your computer as close to your router as possible.
  • Turn off and turn on your iOS app, router, and printer. Wait five minutes and turn it back on.
  • Ensure that your wireless router will forward Bonjour packets, then turn off and turn on your iOS computer. Note that these packets allow your devices to automatically find each other through the use of multicast DNS service records. If your router forwards the same, you do not need to enter an IP address to search for your device.
    • Test the router manufacturer’s instructions on how to forward the Bonjour packets.
    • Turn on your device feature that enables it to be forwarded.
    • Turn off and turn on your iOS device.
  • Try to print and reset your printer from another device. Check your user manual for guidance on how to reset it.
  • Update the new firmware and retry printing on your router. You should search the router manufacturer or user manual for instructions.

The above steps should have helped to fix your issue with AirPrint. Should you need additional assistance with HP wireless printer troubleshooting, you can contact support toll-team free number.


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