It’s very common for you to face Error 13.20.00 “Jam in Top Cover Area” message at least once when using the HP Printer. You don’t need to worry about this issue. While this is a fatal error, you can repair HP Printer Error 13.20.00 on your own by just following the basic steps explained in this article.
HP Printer Error 13.20.00 is a fatal error that occurs when an incorrect fuser model is installed or when a sensor is blocked. The main reasons for this error 13.20.00 are paper jams, misplaced pickup roller cover, trays jams, etc. To clear this HP Printer Error 13.20.00, you need to learn how to fix HP Printer Error 13.20.00. While fixing HP Printer Error 13.20.00 is a hectic process, we’re going to direct you in an easy way to make your work easier.
How to Fix HP Printer Error 13.20.00
Follow the steps below to fix the HP Printer Error 13.20.00
Step 1: Check for any paper jams.
First, inspect any piece of paper in the paper path. If present, remove it. You can also check for any paper jams by locating a pre-feed sensor. If this step doesn’t work, try Step 2.
Step 2: Remove the paper tray 2 from your HP printer
In this step, to be safe, you need to remove the paper tray and the toner cartridge.
Step 3: Checking the movement of the Paper Width Sensor
You have to check whether or not the Paper Width Sensor is moving freely. If you don’t, you need to adjust it.
Step 4: analyze the moving of the Pre-Feed Sensor.
If you have replaced the paper-feed assembly, then you must check whether or not the pre-feed sensor flag is moving correctly. You can verify the movement of the sensor arms at the top of the page sensor. Also, see whether or not the pre-feed sensor is installed correctly.
Step 5: Check for Fuser sensor and paper jam.
First of all, identify the fuse sensor and check any paper jams. If you have found any paper stuck, remove it carefully.
Step 6: Replacing the DC Controller PCA
To get rid of HP Printer Error 13.20.00, you need to replace the DC Controller PCA. Follow the next step if the problem persists.
Step 7: Removing Paper Jam in Tray 2
- First, remove the paper tray and the toner cartridge.
- Now take a piece of cardboard of paper width. You may use this sturdy object to push the re-alignment rollers past.
- Hold the cardboard piece through the slots and stop when the cardboard piece reaches the top of the cavity.
- Clear the cardboard from the bottom cavity of the printer and keep the cartridge and the paper tray in place.
- Now restart your printer, the error will be corrected when your HP Printer is turned on.