When you depend on your computer and peripheral devices for daily office operations, you know what kind of frustration you have when one of them does not function as it should. A printer from many causes can become inoperable. Since a Mac and a printer have many variables involved, you will have to overcome several different issues to get to the underlying cause.
Cables and Connections
In cases where many peripherals and cables are plugged into your computer, your printer cable may not be securely secured or disconnected. This is the first place to check. Unplug the cables between your machine and printer and then plug them back correctly to address the connection issue. Each Mac model has several USB ports; if your printer still does not work despite the cables being reconnected, then try another port. Sometimes, after long-term use, USB cables stop working.
- When all required cables are connected, open the System Profiler app from the Apple menu and below About this Mac.
- Click the More Info button, and then select Printers. If the printer device is not included in the System Profiler, try another USB cable.
- If you see more than one printer, check if you have the required program installed for a second printer, and try printing to a second printer.
Application or Printer Driver Issues
- If you’ve attempt printing from the same app without success, exit it and try page from native MAC OS X software like TextEdit.
- If the printer works, there is probably a problem with the software or with the printer drivers installed on the operating system. You can use the App Update option to download and install the new upgrade, which will boost the performance of your device, and keep updated on any Mac devices.
- If your printer driver is not available or unavailable, download a copy or search the website of the printer manufacturer from the Mac OS X downloads section.
- Follow on-screen instructions and instructions to install the downloaded OS-compatible printer driver. Also, go to the website of the software developer to find out whether there is an update, patch or fix for compatibility problems between the software, Mac OS, and your printer.
- Networked Mac systems via AppleTalk may have their communication problems. If file-sharing options are not turned on, or browsing is not available, your printer will not be able to communicate with the Mac.
- Choose System Preferences from the Apple menu, click the Network icon, choose Advanced, and select Apple Talk. Make sure that AppleTalk is active.
- If another printer is active in this menu, try printing to the device. However, when printing to another wireless printer, add it to your network.
If you have upgraded to Mac OS X Lion, which no longer supports AppleTalk, these troubleshooting steps do not apply to you.
Delete the Printer and Clear the Print Job Queue
- If you’ve attempted printing from the same app without success, check if there are multiple print jobs in the list. This varies with the model of the printer. Most brands use a standalone utility app that lets you check ink levels as well as clear print jobs in the queue.
- Alternatively, you can use the Open Print Queue feature located in the Print and Fax panel of Mac OS X System Preferences. Select a print job on the list, and get rid of the same one.
- Remove the printer by choosing System Preferences again, and then Print and Fax. If the padlock icon in the window is not locked, click it and enter the login details of your admin.
- Choose the minus icon below the Printers panel to remove specific printers from the list. Add it again by selecting the Add Printer button with a plus sign. If the printing issue persists, remove the printer and add it back.
- Repairing Mac permissions can often solve a lot of issues, especially when system files have been corrupted. To repair permissions, you need to double-click the Utilities in the Applications folder and open the Disk Utility.
- Click on First Aid, and then select the hard drive in the window that will open next.
- Run the program by clicking the Repair Disk Permissions button. This will check your hard drive for corrupt permissions.
If there is still a problem, get in touch with our printer support professionals on our toll-free contact number for quick and efficient resolution.