If a regular printer stops working, it’s terrible. However, this is a small problem compared to a network printer that is acting. A lot of work can be stalled because of this in the office setup, mainly because more than one person depends on the machine for their printing needs. If this happens in your office, it might be time for some serious network printer troubleshooting.
Drivers play an essential role in all of this. When a printer is placed on a network, it is usually shared by a specific server, which gives it connectivity to the drivers needed to function correctly. There are, however, many types of drivers, each corresponding to a particular version of the OS. They will also be revised and re-released by the manufacturer over time, which means that you can use anything that is not new or proper to land you in trouble.
Network Printer Troubleshooting Steps
Test the drivers:
When you first set up a printer on the network, take some time to test the various drivers provided in the control environment. Alternatively, if you are not a tech person, ask the managed service provider to do this for you. This makes it much easier to resolve any issues than, say, having to fix version incompatibility issues.
Serve multiple driver options:
Users need to be able to easily find a driver that suits their setup, especially if they have problems with another driver. This is also essential to enable them to solve their problems.
Shared printers need to be named in such a way as to make it clear what driver they offer. The naming of printers based on this pattern also makes it simple to identify printers physically.
Check out what kind of driver support it comes with before buying a printer. You should be well versed in any conflicts that other users may have encountered when using either a printer or a software driver.
Start the queue again:
If a printer has issues in production given the appropriate drivers, some of the problems can be overcome by clearing the print queue and restarting the spooler. There may be corrupt files that block the queue.
These are some of the best ways to perform network printer troubleshooting when there’s a driver issue. Make sure you call for professional assistance if you can not solve the problem on your own.